View up to date information on the Coronavirus Disease 2019 (COVID-19) from the Wisconsin Department of Health Services
You can also visit the Centers for Disease Control and Prevention website or our HSHS COVID-19 page.

For Family and Friends


Visits from family and friends may be “good medicine” for you and your child, so we encourage guests. However, we ask that they follow these guidelines while they’re visiting:

  • No smoking anywhere on hospital grounds.
  • Wear shirts and shoes at all times.
  • Guests with colds, sore throats or any contagious diseases should check with your child's nurse before visiting.
  • Maintain quiet behavior and avoid unnecessary noise.
  • Guests may be asked to leave the room during tests or treatments, or when the doctor or nurse needs to see your child.
  • ​If your child is currently staying in the PICU, click here for more detailed tips and resources.

Thank you for your cooperation! 


Visiting a patient

Family and friends are important for your healing process, and visits are encouraged. We ask that visitors respect the patient’s need for care and rest. The length of your visit should be determined by how the patient is feeling. If you have cold, flu symptoms, are not feeling well, or have been recently exposed to a communicable disease, it is better to call the patient than visit. If you feel that it is necessary to visit the patient, please request a mask from the nurse or Patient Registration to wear at all times while you are in the hospital. Pagers are available in some departments for family members who want to leave an area but need to be in contact with colleague.

To enter the hospital after 8 p.m. visitors should use the Emergency Department entrance, on the east side of the building on Webster Aveune.

Health care information belongs to the patient and needs to be managed by the patient. Any personal information about a patient's diagnosis and treatment must come from the patient's physician, and that information will only be given to someone other than the patient with proper authorization.

How to help siblings cope

When you have one child in the hospital, his or her siblings are also affected. Here are some ways to help siblings cope with the hospitalization of a sibling:

  • Be honest with your child about why his or her sibling is in the hospital. Use simple, concrete language with them.
  • If their sibling has been diagnosed with an illness or disease, talk to your other children about what that illness or disease is. They may want to know if it’s contagious.
  • Check with staff to see if siblings can visit. We promote family-centered care and know that a big part of healing is having the entire family present.
  • Sometimes, children may feel left out because their parents are at the hospital for long periods of time. Try to set aside special one-on-one time with that child. This may help with the adjustment.
  • If the siblings are not able to visit, try to keep them connected by writing letters, drawing pictures, or using FaceTime or Skype.
  • If your child is able to visit, prepare them for what they will see, including the sights and sounds of the hospital setting. If your child is in the Pediatric Intensive Care Unit, you will need to prepare that child for a more overwhelming environment. Contact Child Life for more information about preparing siblings for a visit.
Notice of Nondiscrimination:  English

Language Assistance:  Español | Hmoob | Deutsch | Français | 繁體中文 | Deitsch | Polski | العربية | Русский | Italiano | Tagalog | हिंदी  | ພາສາລາວ | 한국어 | Tiếng Việt | اُردُو |